Someone wrote in [info]auralchick,
Re: The Decline and Fall of Civilization
My name is Tyler. On behalf of Firstrade, I am a Firstrade Securities customer service representative as well as a Series 11 assistant broker, I would like to inform you that we do hire several employees who's first language is not English.

Firstrade Securities Inc. was started in 1985 as a brokerage in Flushing, NY by a Taiwanese man to serve the large Chinese community here in New York. It has since branched out to become one of the top rated online brokerages in the industry. Our customer base is still in a large part the Chinese people, and therefore we hire employees that can speak both English and Chinese.

This does not however justify that fact that there are grammatical errors in emails and any other such communication. We will therefore be looking specifically into this situation to help prevent such issues going forth.

We do appreciate any suggestions, comments and questions that you may have about our quality of service. Please call Firstrade Securities at 1-800-869-8800 or visit our Web site to contact us at www.Firstrade.com.


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