auralchick ([info]auralchick) wrote,
@ 2007-05-23 13:15:00
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The Decline and Fall of Civilization
Wow. So I recieved an e-mail from a company I run my IRA through. After reading it, I became suspicious. First, because they appear to be asking me for forms I am sure I have filled out and sent, and secondly because of the incredibly poor grammer typical of a phishing attmept. So, I forwarded the e-mail to the company as a heads up that someone may be using their information for phishing..

They wrote back telling me that indeed it was a legitimate e-mail, actually from them. I am just flabbergasted. If a reputable brokerage can't find applicants with a reasonable command of the language, then really, what are we coming to?

Here is a copy of the e-mail.


> Dear client:
>
> We are writing to inform you that your account
is restricted from doing business due to missing
the following paperwork:
>
> - IRA Online Service Agreement
> - IRA Beneficiary Designation Form
>
> The forms needed attached. For us to release
your account, please print the attached files,
complete, sign and send them back to us by email,
fax or mail.
>

>
> Please be noted that fail to submit the
required
account paperwork before 6/15/07 will result in
cancellation of your account.
>
> Thank you.
>
> Should you have any additional questions,
suggestions, or comments please feel free to contact
us.



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Re: The Decline and Fall of Civilization
(Anonymous)
2007-05-23 09:02 pm UTC (link)
My name is Tyler. On behalf of Firstrade, I am a Firstrade Securities customer service representative as well as a Series 11 assistant broker, I would like to inform you that we do hire several employees who's first language is not English.

Firstrade Securities Inc. was started in 1985 as a brokerage in Flushing, NY by a Taiwanese man to serve the large Chinese community here in New York. It has since branched out to become one of the top rated online brokerages in the industry. Our customer base is still in a large part the Chinese people, and therefore we hire employees that can speak both English and Chinese.

This does not however justify that fact that there are grammatical errors in emails and any other such communication. We will therefore be looking specifically into this situation to help prevent such issues going forth.

We do appreciate any suggestions, comments and questions that you may have about our quality of service. Please call Firstrade Securities at 1-800-869-8800 or visit our Web site to contact us at www.Firstrade.com.

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Re: The Decline and Fall of Civilization
[info]auralchick
2007-05-24 12:14 am UTC (link)
Wow, do you Google search Firstrade every day and see what comes up? I certainly don't mean to impugn your brokerage in any way. I will be happy to state for the record that I have been enormously satisfied with the service at Firstrade. This post was not meant to single out Firstrade as an example of bad grammar, it was merely a typical mope and grouse, "what are we all coming to" "le sigh, le sigh", "that's what you get for letting those kids text all day". I do tend to forget that this is a public forum and that by using your company's name, I put this post on the web for anyone to see who is researching your company. Please accept my apologies, and I will edit Firstrade's name out of the post.

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